Everyone knows
where the job is.
A live kanban runs the floor: booked in → in workshop → quality check → ready. Staff see priorities at a glance — and customers watch their own car move, so the phone stops ringing.
The whole floor,
on one board.
Front desk drags the card, the fitter sees it instantly, and the customer watches their own car move — no whiteboard, no walking out back to check.
Front desk drags the card; the fitter sees it instantly. No whiteboard, no walking out back to check.
Each job has a live status the customer follows from the portal — “is my car ready?” calls stop.
Parts used, time spent, who did what — attached to the job and the customer forever.
Lock the workshop terminal to the job board alone — no pricing, no reports, nothing to break.
Job lines reserve real stock, so the workshop and the counter never fight over the last set.
When a job hits Ready, the system can tell the customer to come in — automatically.
“Is my car ready?”
calls per week.
Give customers a live view of their own job and the phone goes quiet — this is the typical first month after switching on the customer portal.
Illustrative example — every operation is different